Billing Rules

How tokens work

Hookami uses internal tokens to power request-based AI features such as Forge, ViralBlueprint, Pre-Publish, Frame Studio, and other tool-based workflows. Each request consumes a number of tokens that depends on the feature, the model used, and the size of the input or output.

Your tokens fall into two categories: subscription tokens (included with a paid plan) and Extra Credit (purchased separately, or received as grants or rewards). Your account interface shows the breakdown and how much is usable right now, updated in real time as you use the product.

Sensei chat does not consume internal tokens. Sensei usage is governed separately under fair-use allowances, described below.

Sensei chat allowances and fair use

Access to Sensei chat is included in paid plans (Creator, Master) under monthly fair-use allowances, designed to support typical daily creator workflows.

Fair-use allowances are not unlimited. Specific monthly limits are shown in your account and may change over time as infrastructure, models, and product capabilities evolve. Where we change allowances, the change applies going forward and does not retroactively reduce usage already consumed.

Free accounts receive a smaller daily Sensei allowance, as stated on the pricing page.

We may, in a future version of Hookami, introduce a paid add-on that lets you extend Sensei usage beyond your monthly fair-use allowance. If we introduce such an option, its mechanics and pricing will be described here before activation.

Where tokens come from

Subscription tokens come from your paid plan. Recurring grants based on your tier are added on each billing cycle while your subscription is active, and they accumulate over time.

Extra Credit comes from token packs you purchase at any time, and from any grants or rewards we may add to your account. Purchased packs are added immediately after payment is confirmed.

Token expiry

Extra Credit (purchased tokens, grants, and rewards) does not expire while your Hookami account remains active, and is usable on any plan, including Free.

Subscription tokens accumulate while your paid subscription is active and remain usable as long as any paid subscription is active. If your subscription ends and your account moves to Free, your accumulated subscription tokens are paused — kept on your account but not spendable — and become usable again if you resubscribe. Subscription tokens are not exchangeable for cash and are not refundable.

Hookami may introduce rollover limits or expiry rules for future subscription grants, bonus tokens, or promotional tokens. If we do, we will describe the rule before it applies and, where required by law, provide notice before a material change takes effect.

Subscriptions

Subscriptions automatically renew at the end of each billing period unless they are cancelled.

You can cancel your subscription at any time from the Stripe Customer Portal, accessible from your account settings.

Cancellation stops future renewals. You retain access through the end of the current billing period. Cancellation does not automatically refund the current period. When your account moves to Free, your accumulated subscription tokens are paused (see Token expiry) while your Extra Credit stays usable. If a renewal payment fails, your subscription enters a short retry window during which your plan and tokens remain active and a banner asks you to update your card.

Free trial

Where offered, a free trial lets you evaluate Hookami before paid access. Trial length, eligibility, and the conditions that apply at the end of the trial are shown at signup.

Refunds

Token purchases are generally final once the tokens have been delivered to your account, except where required by law (including statutory consumer rights), in cases of billing error or fraud, or where Hookami support approves an exception.

If you are a consumer in the EEA or UK, you may have mandatory statutory rights, including a right of withdrawal in certain circumstances. Where digital services or token deliveries begin immediately after purchase, you may be asked to expressly consent to immediate performance and to acknowledge that your withdrawal right may be reduced or lost where applicable law permits.

Account deletion

Deleting your Hookami account permanently removes account access and your remaining token balance. This action cannot be undone.

Active Stripe subscriptions are cancelled automatically as part of deletion, so you are not billed for further renewals.

Changes to these rules

We may update these billing rules over time as the product evolves. Where required by law, we will provide notice of material changes before they take effect.

Questions

Questions about billing, tokens, or refunds? Contact support@hookami.com.